❓ Frequently Asked Questions (FAQ) – Epic Horizons Safaris

1. How do I book a safari with Epic Horizons Safaris?

You can book directly through our website, by emailing us at info@epichorizonssafaris.co.ke, or by calling +254 743260650, +254 743260625. Once we confirm availability, we’ll send you a booking invoice and payment details.

2. What payment methods do you accept?

We accept payments via bank transfer, credit/debit cards, and secure online platforms such as PayPal and M-Pesa (for local clients).

3. How far in advance should I book my safari?

We recommend booking at least 2–3 months in advance, especially during peak seasons (July–October for the Great Migration). However, we can also arrange last-minute safaris subject to availability.

4. Do I need a visa to travel to Kenya/Tanzania/Rwanda?

Yes, most travelers require a visa. Visa requirements vary depending on your nationality. Please check with your nearest embassy or official government portal for up-to-date information.

5. Are park fees included in the safari price?

Yes, all national park and reserve entry fees are included in your safari package unless stated otherwise.

6. What is included in the safari package?

Our safari packages generally include:

Accommodation and meals as specified in your itinerary.
Park entry fees.
Transport in a 4×4 safari vehicle with a professional guide/driver.
Bottled drinking water during game drives.

7. What is not included in the safari price?

International flights.
Travel insurance.
Visa fees.
Personal expenses such as tips, drinks, and souvenirs (unless stated otherwise).

8. What is your cancellation policy?

Cancellations made [X days] before the safari are eligible for a refund, minus administrative and non-refundable costs. Cancellations made later than that may incur higher charges or be non-refundable. (See our Terms & Conditions for full details.)

9. Is travel insurance required?

Yes, we strongly recommend that all travelers have valid travel insurance covering medical emergencies, trip cancellations, and lost baggage.

10. What type of vehicles do you use for safaris?

We use customized 4×4 safari vehicles with pop-up roofs for the best wildlife viewing and photography experience.

11. What should I pack for a safari?

We recommend:

Comfortable, neutral-colored clothing.
A hat, sunglasses, and sunscreen.
A camera/binoculars.
Light jacket (mornings and evenings can be chilly).
Personal medication.

12. Can I customize my safari itinerary?

Absolutely! We specialize in tailor-made safaris to suit your budget, interests, and travel dates. Just let us know what you’d like, and we’ll create a personalized itinerary.

13. Do you arrange airport transfers and hotels before/after the safari?

Yes, we can arrange airport pickups, drop-offs, and hotel bookings in Nairobi or other cities before and after your safari.

14. Is it safe to go on safari?

Yes. We work with experienced guides and follow all safety regulations in parks and reserves. We also recommend following your guide’s instructions at all times.

15. How do I contact Epic Horizons Safaris for more questions?

You can reach us anytime via:
📧 Email: info@epichorizonssafaris.co.ke
☎️ Phone/WhatsApp: +254 743260650, +254 743260625